At Organic Hills, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site.
If you receive a product which is not as per the specifications ordered by you i.e.
Wrong size, wrong quantity, defective, damaged or Significantly different from the description given by the merchant.
You are completely protected. Organic Hills offers a 10 day return guarantee for all such items.
We will not be able to accept the return, if product;
- Is used
- Exhibits physical damage to the packaging or to the product
- Is returned without original packaging
- Batch No. is tampered
If you have received a damaged product or empty parcel or any product is missing, please contact us within 2 days of receiving the order.
Your refunds/credits/replacements will be processed on the basis of condition of the returns shipment sent by you and products inside the packaging.
Do write to us at firstname.lastname@example.org or call us at 0268131044
Do ensure that: Original tags & packaging is intact. Seal is not broken.